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Our Policies

Terms & Conditions

Welcome to Mountain Car Service, LLC! These Terms and Conditions govern your use of our car service. By accessing or using our services, you agree to comply with these terms. Please read them carefully.

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  1. Acceptance of Terms: By accessing or using our car service, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our service.
     

  2. Description of Service: Mountain Car Service, LLC provides a platform that connects users with professional drivers for transportation services, including chauffeur services.
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  3. Booking and Payment:

    • Booking of our car services can be made through our website or by contacting our customer service.

    • Payment for the services must be made in accordance with our pricing policy.

    • We reserve the right to modify our pricing at any time. Any changes will be communicated to you in advance.
       

  4. Cancellation and Refunds:

    • Cancellations made within a certain timeframe may be eligible for a refund, subject to our cancellation policy.

    • Refunds will be processed within a reasonable timeframe and may be subject to administrative fees.

    • Please refer to our Cancellation Policy below.
       

  5. Liability:

    • While we take utmost care in providing reliable transportation services, we are not liable for any damages, injuries, or losses that may occur during the use of our services.

    • You agree to indemnify and hold Mountain Car Service, LLC, its employees, and agents harmless from any claims, damages, or liabilities arising out of your use of our service.
       

  6. Intellectual Property:

    • All content included in our service, such as logos, trademarks, and software, are the property of Mountain Car Service, LLC, and are protected by intellectual property laws.

    • You may not use, reproduce, or distribute our content without prior written permission.
       

  7. Privacy Policy:

    • Our Privacy Policy outlines how we collect, use, and disclose your personal information. By using our service, you agree to our Privacy Policy.
       

  8. Termination:

    • We reserve the right to terminate or suspend your access to our service at any time, without prior notice, for any reason, including but not limited to violation of these Terms and Conditions.
       

  9. Governing Law:

    • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.
       

  10. Changes to Terms:

    • We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or notifying you through other means.
       

By using Mountain Car Service, LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact us at mark@northgeorgiacarservice.com.

Terms and Conditions
Pricing Policy

Pricing Policy

Our pricing policy outlines the rates and charges associated with our services. Please read this policy carefully before using our services. By accessing or using our services, you agree to comply with this pricing policy.

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  1. Transparent Pricing:

    • We believe in transparent pricing and strive to provide clear information about our rates and charges to our customers.

    • Our pricing is based on various factors including but not limited to, service type, distance, time of day, demand, and any additional services requested.
       

  2. Base Fare:

    • We may have a base fare for each service type, which covers the initial cost of the service.
       

  3. Distance-Based Charges:

    • For services such as ride-hailing or transportation, we may charge based on the distance traveled. The fare may increase with longer distances.
       

  4. Time-Based Charges:

    • In addition to distance, we may also consider the duration of the service when calculating the fare. This may include waiting time or time spent in traffic.
       

  5. Peak Pricing:

    • During periods of high demand, such as rush hours or special events, we may implement peak pricing to ensure the availability of our services. The fares may be higher than usual during these times.
       

  6. Additional Services:

    • We may offer additional services such as car upgrades, special requests, or amenities for an additional fee. The prices for these services will be communicated to you before booking.
       

  7. Tolls and Surcharges:

    • Any tolls incurred during the service will be added to the fare. Additionally, we may apply surcharges for specific circumstances such as airport pickups or late-night services.
       

  8. Payment Methods:

    • We accept various payment methods including credit/debit cards, digital wallets, and cash. Payment is typically processed at the end of the service.
       

  9. Promotions and Discounts:

    • From time to time, we may offer promotions, discounts, or coupon codes to our customers. These offers are subject to terms and conditions and may have expiration dates.
       

  10. Tipping:

    • Tipping is optional but appreciated. If you choose to tip your driver, you can do so directly through the app or with cash.
       

  11. Price Changes:

    • We reserve the right to modify our pricing at any time. Any changes will be communicated to you in advance through our website, mobile app, or other means.
       

  12. Feedback and Disputes:

    • If you have any questions, concerns, or disputes regarding our pricing, please contact our customer support team. We are committed to resolving any issues promptly and fairly.
       

By using our services, you acknowledge that you have read, understood, and agree to comply with our pricing policy. If you have any questions or concerns, please contact us at mark@northgeorgiacarservice.com.

Cancellaton Policy

Cancellation Policy

At Mountain Car Service, LLC, we understand that plans can change. Our cancellation policy is designed to provide clarity and fairness for both our customers and service providers. Please review this policy carefully before making a booking. By using our services, you agree to comply with this cancellation policy.
 

  1. Cancellation Window:

    • Cancellations can be made up to 24 hours before the scheduled service without incurring a cancellation fee. The cancellation window may vary depending on the type of service booked.

  2. Cancellation Fees:

    • If a cancellation is made outside of the cancellation window, a cancellation fee may apply. The amount of the cancellation fee will be specified at the time of booking and will depend on factors such as the type of service and the timing of the cancellation.
       

  3. No-Show Policy:

    • If you fail to show up for your scheduled service without prior cancellation, you may be charged the full fare or a no-show fee. This fee compensates the service provider for the time and resources allocated for your booking.
       

  4. How to Cancel:

    • Cancellations can typically be made through our website, or by contacting our customer support team. Please make sure to cancel your booking within the designated timeframe to avoid cancellation fees.
       

  5. Exceptions:

    • In certain circumstances, such as inclement weather, emergencies, or unforeseen circumstances, we may waive cancellation fees at our discretion. Please contact our customer support team to discuss your situation.
       

  6. Refunds:

    • If you are eligible for a refund due to a cancellation, refunds will be processed within a reasonable timeframe. Please note that refund processing times may vary depending on your payment method and financial institution.
       

  7. Promotions and Discounts:

    • If you used a promotion code or discount when making your booking, please be aware that the terms and conditions of the promotion may affect your eligibility for a refund or cancellation fee waiver.
       

  8. Communication:

    • We strive to communicate any changes to your booking, including cancellations, in a timely manner. Please ensure that your contact information is up-to-date so that we can reach you if necessary.
       

  9. Changes to Bookings:

    • If you need to modify your booking rather than cancel it outright, please contact our customer support team as soon as possible. We will do our best to accommodate your request, subject to availability and any applicable fees.
       

  10. Feedback:

    • Your feedback is important to us. If you have any questions, concerns, or suggestions regarding our cancellation policy, please don't hesitate to let us know. We are committed to providing the best possible experience for our customers.
       

By using our services, you acknowledge that you have read, understood, and agree to comply with our cancellation policy. If you have any questions or concerns, please contact us at mark@northgeorgiacarservice.com.

Privacy Policy

Privacy Policy

We will collect no personal information about you when you visit our website unless you provide that information to us.

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To fully understand your rights, we encourage you to read this Privacy Policy. Mountain Car Service, LLC. reserves the right at any time and without notice to change this Privacy Policy simply by posting such changes on our website. Any such change will be effective immediately on posting.

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Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

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  • What personally identifiable information of yours is collected through the website;

  • Who collects such information;

  • How such information is used;

  • With whom your information may be shared;

  • What choices do you have regarding the collection, use, and distribution of your information;

  • What kind of security procedures are in place to protect the loss, misuse, or alteration of information under our control;

  • How you can correct any inaccuracies in your information.

 

Questions regarding this statement should be directed to Mountain Car Service, LLC by sending an email to mark@northgeorgiacarservice.com. Please reference this Privacy Policy in your message.

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What Information We Collect

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Our registration forms require users to give us contact information that may include name, e-mail address, format preference (HTML vs. Text), address, interests, and similar information. We do not request or store sensitive information from our visitors, such as credit cards or social security numbers.

 

Mountain Car Service, LLC does not collect any personally identifiable information about you unless you voluntarily submit such information to us. This information is used solely by Mountain Car Service, LLC for internal purposes.

 

Mountain Car Service, LLC does not sell or otherwise make available its donors’ private information to businesses or other charities. Mountain Car Service, LLC does not collect information for commercial marketing and does not share its donor list.

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Use of Information

 

Mountain Car Service, LLC Respects Your Privacy.

 

Mountain Car Service, LLC has instituted policies intended to ensure your personal information is handled safely and responsibly. We may use this information to deliver to you information about Mountain Car Service, LLC, as well as for trend analysis, pattern detection, and website administration. Non-personal demographic and profile data is used to tailor your experience at our website, showing you content we think you might be interested in. Occasionally, Mountain Car Service, LLC may contact registered visitors who have provided their personally identifiable information through the website to conduct surveys seeking feedback about their experience on this website. These surveys are used for quality assurance purposes to improve our level of customer service.

 

Disclosure of information

 

We will only disclose personally identifiable information to third parties when (i) the person submitting the information authorizes us to do so; (ii) sharing the information is a necessary operation of the website (i.e. to process credit card information); and (iii) we are required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Mountain Car Service, LLC or the website; (b) protect and defend the rights or property of Mountain Car Service, LLC website or the visitors to the website, and/or (c) act under exigent circumstances to protect the personal safety of visitors to the website or the public.

 

Internet Protocol Address

 

We collect IP addresses from all visitors to our website. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our website, analyze trends, track users’ movement, gather broad demographic information for aggregate use for us to improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.

 

Use of Cookies

 

Our site may use browser cookies to enhance your experience while using our website. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. The use of cookies makes web surfing easier by performing certain functions such as saving your passwords, and your personal preferences regarding your use of the website and making sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

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Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

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Security

 

All information provided to Mountain Car Service, LLC is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our Site that is only accessible by certain qualified employees of Mountain Car Service, LLC. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

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Other Websites

 

Our website contains links to other websites. Please note that when you click on one of these links, you are entering another website for which Mountain Car Service, LLC has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

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Opt-out

 

You may opt out of receiving communications from us by sending an email with your complete name, address, and email address.

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Disclaimer

 

Any information posted on Mountain Car Service, LLC’s website is for general information purposes only and should not be construed as medical advice, medical opinion, diagnosis, or treatment. Any information provided is not a substitute for medical attention. See your licensed veterinary healthcare professional for your pet’s medical advice and treatment.

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This website and all the materials on or referenced by the site are provided on an “as is” basis. In no event shall Mountain Car Service, LLC be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever for the use of this website. You agree that you are using this website solely at your own risk.

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Indemnification

 

By using the Mountain Car Service, LLC website and all its contents, you agree to defend, indemnify, and hold Mountain Car Service, LLC harmless from any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the website. Your use of this website constitutes an agreement between you and Mountain Car Service, LLC. This agreement, which consists of the terms and conditions set forth herein, shall be governed by, construed under, and enforced in accordance with the laws of the state of Georgia, without regard to any conflict of law provisions. User acknowledges and consents to jurisdiction in Georgia. Any action in connection with, relating to, and/or arising from this agreement shall be brought exclusively in Atlanta, Georgia, in a federal or state court of competent jurisdiction. This agreement is effective unless and until terminated by either you or Mountain Car Service, LLC. You may terminate this agreement at any time by notifying the Mountain Car Service, LLC by email or mail. Mountain Car Service, LLC may also terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the website if in Mountain Car Service, LLC’s sole discretion, you fail to comply with any term or provision of this agreement. Possible evidence of use of this site for illegal purposes may be provided to law enforcement authorities in the discretion of Mountain Car Service, LLC. This is the entire agreement between the parties related to the use of this website.

Website Policy

WEBSITE POLICY

By accessing or using the website of Mountain Car Service, LLC., you agree to be bound by the following terms and conditions. If you do not agree with these terms, you should not access or use this website.

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  1. Acceptance of Terms By accessing or using this website, you agree to be bound by these Terms of Use, as well as any additional terms and conditions that may apply to specific sections of the website. If you do not agree to these terms, you should not access or use the website.
     

  2. Changes to Terms Mountain Car Service, LLC reserves the right to modify or amend these Terms of Use at any time without prior notice. Any changes will be effective immediately upon posting on the website. By continuing to access or use the website after such changes are posted, you agree to be bound by the revised terms.
     

  3. Use of Website You agree to use this website only for lawful purposes and in accordance with these Terms of Use. You further agree not to use this website in any way that could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website.
     

  4. Intellectual Property Rights All content, including but not limited to text, graphics, logos, images, and software, on this website is the property of Mountain Car Service, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not modify, reproduce, distribute, transmit, display, perform, or create derivative works from any content obtained from this website without the prior written consent of Mountain Car Service, LLC.
     

  5. Links to Third-Party Websites This website may contain links to third-party websites for your convenience. However, Mountain Car Service, LLC does not endorse or control these third-party websites and is not responsible for their content or privacy practices. You access third-party websites at your own risk.
     

  6. Disclaimer of Warranties This website and its content are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied. Mountain Car Service, LLC does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components.
     

  7. Limitation of Liability In no event shall Mountain Car Service, LLC be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of this website or the content therein, whether based on contract, tort, strict liability, or any other legal theory, even if Mountain Car Service, LLC has been advised of the possibility of such damages.
     

  8. Indemnification You agree to defend, indemnify, and hold Mountain Car Service, LLC harmless from and against any and all claims, damages, liabilities, costs, and expenses, including attorneys’ fees, arising from or related to your use of the website or any violation of these Terms of Use.
     

  9. Governing Law These Terms of Use shall be governed by and construed in accordance with the laws of the state of Georgia, without regard to its conflicts of law provisions. Any dispute arising out of or relating to these Terms of Use or your use of the website shall be brought exclusively in the state or federal courts located in Atlanta, Georgia.
     

  10. Termination Mountain Car Service, LLC reserves the right to terminate or suspend your access to all or part of the website at any time, with or without cause, and without prior notice. Upon termination, your right to use the website will immediately cease.
     

  11. Entire Agreement These Terms of Use constitute the entire agreement between you and Mountain Car Service, LLC regarding your use of the website, superseding any prior agreements between you and Mountain Car Service, LLC relating to such subject matter.

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If you have any questions about these Terms of Use, please contact Mountain Car Service, LLC at mark@northgeorgiacarservice.com.

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